Information We Collect
To provide and improve our digital investment services, we may collect the following categories of information:
- Account details: such as your full name, email address, login credentials, and information required during registration.
- Trading activity data: including transaction history, performance metrics, and platform usage related to digital asset trading.
- Usage information: data about how you interact with the platform, including access times, visited sections, and features used.
- Communication records: messages exchanged with our support team, enquiries, and feedback submissions.
- Third-party integrations: information shared with us when you voluntarily connect external tools or services.
How We Use Your Data
Your personal data is processed for the following purposes:
- To operate, maintain, and deliver access to the Blank Finvex platform.
- To provide analytical insights, performance summaries, and platform features.
- To enhance functionality, security, and overall user experience.
- To send service-related updates, important notices, or support communications.
- To meet regulatory, legal, and compliance obligations.
Legal Basis for Processing Your Data
We process personal information in accordance with applicable data protection regulations, relying on the following lawful bases:
- Consent: where you have provided clear permission for specific data processing activities.
- Contractual necessity: when processing is required to deliver the services you request.
- Legal obligations: to comply with statutory or regulatory requirements.
- Legitimate interests: to improve our services while respecting your rights and freedoms.
Data Sharing and Disclosure
We do not sell or lease personal information. Data may be shared only in the following circumstances:
- With trusted service providers supporting platform operations under confidentiality agreements.
- When disclosure is required by law, court order, or regulatory authority.
- In connection with a corporate transaction such as a merger or restructuring.
Your Rights
You are entitled to exercise the following rights regarding your personal data:
- Request access to the information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request restriction or limitation of processing.
- Request data portability in a structured, machine-readable format.
- Object to certain processing activities, including marketing.
- Withdraw consent at any time where processing is based on consent.
Data Security
We apply technical and organisational safeguards designed to protect personal data from unauthorised access, loss, or misuse.
While we strive to use commercially acceptable measures, no digital system can be guaranteed as completely secure.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.
International Data Transfers
Information may be processed within the European Economic Area or other jurisdictions that provide an adequate level of data protection in accordance with applicable law.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, operational practices, or platform features. Updates will be published on this page.
Contact Us
If you have questions regarding this Privacy Policy or data handling practices, please contact us at [email protected] or by post at Blank Finvex Ltd, Canary Wharf, London E14, United Kingdom.